Shift Leader

Footlocker; Manchester; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From:£10.00 - £13.85 per hour

28 days holiday – plus an extra day

Associate discount of between 30 – 50%

WellHub – Daily Wellbeing options for

Employee Assistance Program – Retail

Company Sick Payscheme

Head Office Internships

Striper AmbassadorProgramme

Development Opportunities

Job summary

Foot Locker in Manchester is seeking a Store Supervisor to lead a team and deliver an elevated in-store experience for athletic sneakers and apparel. You will drive sales, mentor staff, and ensure high levels of customer satisfaction while meeting personal and productivity goals.

You will manage daily operations, share product knowledge, and stay ahead of trends to meet customer needs. This role requires flexible availability, including nights, weekends, and holidays, and offers opportunities

Qualifications

• At least 1 year of retail supervisor experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products.
• Initiates completion of tasks or activities without necessary supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales that deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and teaming up with co-workers to provide excellent sales service.
• Deliver sales, customer experience, merchandising, visual and operational expectations.
• Maintain personal and productivity goals.
• Uphold the quality and productivity of every aspect of the store.
• Act as a partner between customers, sales associates, Assistant Manager and Store Manager.
• Learn and share expertise of products and trends to fit customers' needs.
• Maintain awareness of all product knowledge and current/upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail supervision

Customer engagement

Result-driven

Initiative

Flexible schedule

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail supervisor experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From:£10.00 - £13.85 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Trafford Centre - L80/80a

City: Manchester

State/Province: UK

Postal Code: M17--8AR