Shift Leader

Foot Locker; Glasgow; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Employee discount 30-50%

Wellbeing program (WellHub)

Employee Assistance Program

Sick pay scheme

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker Glasgow Fort is seeking a store supervisor to lead the team and drive sales while delivering an elevated customer experience for athletic sneakers and apparel.

You will inspire colleagues, coach performance, and ensure product knowledge across the range. Flexible availability including nights, weekends, and holidays is required. You will partner with the Store Manager in daily operations and aim for personal and store productivity goals.

Qualifications

• At least 1 year of retail supervisor experience.
• At least 2 years of retail experience.
• Confident engaging customers to deliver an elevated experience.
• Motivated by interacting with customers and athletic products.
• Initiates tasks without supervision.
• Flexible availability, including nights, weekends and holidays.

Responsibilities

• Inspire and motivate your team to drive sales with exceptional service.
• Ensure high customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual and operations goals.
• Maintain personal and productivity targets.
• Uphold quality and productivity across store operations.
• Serve as a link between customers, sales associates, and managers.
• Learn and share product knowledge and trends to meet customer needs.
• Stay informed on current and upcoming product trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail supervision

Retail experience

Customer engagement

Motivation for results

Proactive work

Flexible hours

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail supervisor experience
• At least 2 years of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Glasgow Fort, Un11b

City

Glasgow

Postal Code

G34--9DL