CX Team Member

Foot Locker; Romford; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday – plus an extra dayPer

Associate discount of between 30 – 50%

WellHub - Daily Wellbeing options for

Employee Assistance Program – Retail

Company Sick Payscheme

Head Office Internships

Striper AmbassadorProgramme

Development Opportunities

Job summary

Footlocker in Romford is seeking a friendly, sales-focused team member for our sneakers and athletic apparel stores. You will engage customers, share product knowledge, and help deliver an exceptional in-store experience.

Join a dynamic team and contribute to achieving personal and store goals while maintaining a positive, inclusive work environment. Flexible availability and passion for athletic products are a plus.

Qualifications

• 0-3 years of retail experience.
• Confident in engaging customers to deliver an elevated experience.
• Motivated by enthusiasm for athletic products and great results.
• Ability to work with minimal supervision and flexible schedule.

Responsibilities

• Provide excellent sales service by knowing all products and teaming with coworkers.
• Deliver sales and outstanding customer experience while meeting operational expectations.
• Maintain personal and productivity goals.
• Ask open-ended questions to assess customer needs.
• Share product knowledge and trends to fit customers' needs.
• Stay aware of product knowledge and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Enthusiasm for athletic products

Task ownership

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

7 The Libery Center
City
Romford
State/Province
UK
Postal Code
RM1--3RL