Shift Leader

Foot Locker; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay

Holiday entitlement

Employee discount

Wellbeing program

Employee assistance

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Newcastle upon Tyne is seeking a retail supervisor to lead the store team and deliver an elevated customer experience. You will coach colleagues, drive sales, and ensure operations meet brand standards.

The role requires at least 2 years of retail experience and at least 1 year in supervisory duties, with flexible availability including nights, weekends and holidays. You will learn products, trends and deliver outstanding service.

Qualifications

• At least 2 years of retail experience.
• At least 1 year retail supervisor experience.
• Confident engaging customers to deliver elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Initiates tasks without supervision.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and exceptional service.
• Ensure high levels of customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual and operations.
• Maintain personal and productivity goals.
• Uphold quality and productivity of all store aspects.
• Act as partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Supervisory experience

Customer service

Leadership

Sales knowledge

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At leaset 1 year retail supervisor experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

Eldon Square

City

Newcastle-Upon-Tyne

State/Province

UK

Postal Code

NE1--7XS