Shift Leader

Caffe Nero; East Midlands; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Training & career growth

Unlimited free handmade drinks

Discounts on food & drinks

Refer a Friend scheme

Benefits platform access

Nero 90 incentive

Job summary

Caffè Nero in the United Kingdom is seeking a Shift Leader to guide the team and ensure smooth store operations, delivering great service and high‑quality drinks. You will lead by example on shift, train peers, and maintain a clean, safe environment.

The role welcomes someone with supervisory or team‑leading experience, but no coffee experience is required. If you bring energy, a positive attitude and passion for customer care, we'd love to hear from you.

Qualifications

• Experience as a Supervisor or Team Leader is preferred.
• Willingness to lead by example on shift and train others.
• Excellent customer service mindset with positive attitude.

Responsibilities

• Lead the shift, supervise the team and ensure smooth store operations.
• Provide great service in-store and via deliveries; create personalised experiences.
• Prepare high quality drinks and ensure consistency across orders.
• Keep back-of-house areas safe, clean and well-organised.
• Maintain customer satisfaction and drive excellence on shift.

Skills

Leadership

Teamwork

Customer service

Shift management

Job description

Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives. Shift Leaders are key in supporting the smooth running of store operations, providing great service and supporting their team to do the same. They:

• Are charge of the shift, leading their team by example.
• Make fantastic coffee… and matcha… and seasonal drinks… every order is special!
• From bean to cup, they make each customer their coffee, exactly how they like it!
• Provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence! Enjoy customer interaction.

Positive attitude Teamwork, To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

What you can expect

• Brilliant training - no coffee experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!