Shift Lead & Team Coach — Fast-Paced QSR

QSRP group; Birmingham; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

50% Employee Discount

Hourly rate up to £13.21 ph

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Meals on Shift

Job summary

Chopstix in Birmingham is seeking a Team Leader to lead shifts, drive performance, and deliver outstanding customer experiences. You’ll run shifts, support store operations, and collaborate with management to foster teamwork and a positive dining journey.

As a key holder, you’ll coach staff, maintain high standards, and ensure smooth service across all areas. Flexibility for evenings and weekends is required; Join a brand focused on great food and people.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.

Responsibilities

• Lead from the front and set the tone each shift.
• Run shifts and support smooth day-to-day store operations.
• Coach and inspire the team to deliver great customer experiences.
• Work across all store areas to keep shifts running smoothly.

Skills

Hospitality experience

Team leadership

Shift ownership

Customer service

Cross-store flexibility

Communication

Positive attitude

Job description

Chopstix in Birmingham is seeking a Team Leader to lead shifts, drive performance, and deliver outstanding customer experiences. You’ll run shifts, support store operations, and collaborate with management to foster teamwork and a positive dining journey.

As a key holder, you’ll coach staff, maintain high standards, and ensure smooth service across all areas. Flexibility for evenings and weekends is required; Join a brand focused on great food and people.