Shift Lead – Fast-Paced Food Service & Team Builder

Sapsf; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% Employee Discount

Online Discounts in High Street Stores

Opt in Health Plans

Company Pension Plan

Cycle to Work Scheme

Free Mortgage Advice

Access to Wages in Advance

Incentive Schemes

Free Meals on Shift

Job summary

Chopstix, part of the QSRP family, invites applications for a Team Leader role in our busy Cardiff store. Lead from the front, manage shifts, and ensure smooth day-to-day operation while delivering excellent food and customer service.

You'll coach and inspire your team, drive performance with the management team, and foster a culture of teamwork and pride. Evening and weekend availability and adaptability are encouraged.

Qualifications

• Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• Ability to take ownership of shifts and make decisions when needed.
• Passion for delivering great customer service and memorable experiences.
• Hands-on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• Positive attitude, high standards, and a desire to grow with the business.

Responsibilities

• Lead from the front and set the tone every shift.
• Run shifts and support the smooth day-to-day operation of the store.
• Coach and inspire your team to deliver great food and service.
• Work closely with management to drive performance and customer experiences.
• Keep every shift running smoothly and ensure a flavour-packed customer experience.

Skills

Hospitality experience

Team leadership

Customer service

Communication skills

Flexibility

Problem solving

Job description

Chopstix, part of the QSRP family, invites applications for a Team Leader role in our busy Cardiff store. Lead from the front, manage shifts, and ensure smooth day-to-day operation while delivering excellent food and customer service.

You'll coach and inspire your team, drive performance with the management team, and foster a culture of teamwork and pride. Evening and weekend availability and adaptability are encouraged.