Shift Lead - Store Ops & Customer Experience

B&Q Limited; Greater Manchester; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Trafford Park is hiring a Shift Lead on a part-time, permanent basis. You will oversee a shift, ensure customers have a great experience, and keep store operations running smoothly. You are the heartbeat of the store, deploying colleagues, greeting customers, and upholding safety standards throughout your shift.

The role offers £14.50 per hour, plus a pension and 6.6 weeks holiday. Shifts range from 7am to 10pm, with on-site responsibilities that create a welcoming, safe, and efficient

Qualifications

• Passion for customer service and doing the right thing for customers.
• Ability to see the whole store and operate across zones.
• Safety-conscious with attention to detail.
• Enjoy interacting with colleagues and working in a team.
• Ability to motivate and energise the team daily.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Deploy colleagues to make every customer count throughout your shift.
• Be the first point of contact for customers and colleagues.
• Ensure the store is safe at all times.

Skills

Customer focus

Team leadership

Safety awareness

People skills

Shift management

Job description

B&Q Trafford Park is hiring a Shift Lead on a part-time, permanent basis. You will oversee a shift, ensure customers have a great experience, and keep store operations running smoothly. You are the heartbeat of the store, deploying colleagues, greeting customers, and upholding safety standards throughout your shift.

The role offers £14.50 per hour, plus a pension and 6.6 weeks holiday. Shifts range from 7am to 10pm, with on-site responsibilities that create a welcoming, safe, and efficient