Part-Time Shift Lead — Customer & Store Ops Champion

B&Q; North Duffield; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Job summary

B&Q Middlesbrough is seeking a part-time Shift Lead to cover 25 hours per week with a permanent contract. The role pays £14.50 per hour (about £18,850 per year) plus a pension and 6.6 weeks' holiday. You will oversee shifts, support opening/closing, and be the first point of contact for staff and customers.

You’ll ensure a safe shopping environment, deploy colleagues, and foster a store culture where customers feel valued and teams enjoy working together.

Qualifications

• Customer-focused attitude and service to help customers.
• Ability to see the big picture beyond store areas.
• Safety-conscious with attention to compliance.
• Enjoy interacting with colleagues in a team.
• Energetic and able to motivate others.
• Confident and autonomous in decisions.

Responsibilities

• Heartbeat of the store day-to-day operations.
• Deploy colleagues effectively to serve customers.
• First point of contact for customers and colleagues.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety aware

Energetic

Autonomy

Job description

B&Q Middlesbrough is seeking a part-time Shift Lead to cover 25 hours per week with a permanent contract. The role pays £14.50 per hour (about £18,850 per year) plus a pension and 6.6 weeks' holiday. You will oversee shifts, support opening/closing, and be the first point of contact for staff and customers.

You’ll ensure a safe shopping environment, deploy colleagues, and foster a store culture where customers feel valued and teams enjoy working together.