Shift Lead: Store Operations & Customer Experience

B&Q; Hermiston; On-site; GBP 24,938 - 30,480; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

A large UK-based home improvement retailer is seeking a Shift Lead at their Hermiston location. The ideal candidate will ensure smooth daily operations and provide a safe, engaging environment for both colleagues and customers. Responsibilities include overseeing staff deployment, maintaining safety standards, and being the primary point of contact for customer issues. This full-time position offers a competitive salary and extensive benefits, including a pension scheme and generous holiday allowance.

Qualifications

• Passion for customers and doing the right thing.
• Ability to have a global view of store operations.
• Safety conscious with an eye for detail
• Enjoyment in teamwork and colleague interaction.
• Energetic and motivational approach.
• Confident in making autonomous decisions.

Responsibilities

• Ensure daily operations run smoothly.
• Deploy colleagues correctly for customer engagement.
• Act as the first point of contact for customers and colleagues.
• Maintain safety standards in the store.

Skills

Customer focus

Teamwork

Safety awareness

Detail-oriented

Motivation

Decision-making

Job description

A large UK-based home improvement retailer is seeking a Shift Lead at their Hermiston location. The ideal candidate will ensure smooth daily operations and provide a safe, engaging environment for both colleagues and customers. Responsibilities include overseeing staff deployment, maintaining safety standards, and being the primary point of contact for customer issues. This full-time position offers a competitive salary and extensive benefits, including a pension scheme and generous holiday allowance.