Shift Lead

B&Q

Hermiston

On-site

GBP 24,938 - 30,480

Full time

14 days+

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Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

A large UK-based home improvement retailer is seeking a Shift Lead at their Hermiston location. The ideal candidate will ensure smooth daily operations and provide a safe, engaging environment for both colleagues and customers. Responsibilities include overseeing staff deployment, maintaining safety standards, and being the primary point of contact for customer issues. This full-time position offers a competitive salary and extensive benefits, including a pension scheme and generous holiday allowance.

Qualifications

Passion for customers and doing the right thing.
Ability to have a global view of store operations.
Safety conscious with an eye for detail
Enjoyment in teamwork and colleague interaction.
Energetic and motivational approach.
Confident in making autonomous decisions.

Responsibilities

Ensure daily operations run smoothly.
Deploy colleagues correctly for customer engagement.
Act as the first point of contact for customers and colleagues.
Maintain safety standards in the store.

Skills

Customer focus

Teamwork

Safety awareness

Detail-oriented

Motivation

Decision-making

Job description

B&Q Hermiston Gait

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Full time, Permanent Contract - 36.75 Hours per week. Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday. B&Q Hermiston Gait.

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. In this role you will:

Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
Be the first point of contact for customers and colleagues.
Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

Passionate about customers and doing the right thing for them.
Like to have a global view and not be constrained to specific areas of the store.
Safety conscious and use an eye for detail to spot compliance opportunities.
Enjoy interacting with colleagues and working in a team.
Like to bring energy to each day and motivate those around you.
Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes: