Shift Lead - Store Floor & Customer Service

Marks and Spencer; East Hagbourne; On-site; GBP 15,000 - 18,000; Part time

Job summary

Marks and Spencer in the United Kingdom is looking for a proactive Shift Lead to drive great service and support store operations during busy trading hours. You’ll lead the floor, assist customers, and coordinate tasks to keep stock flowing and the store ready to trade.

This role combines hands-on delivery with leadership duties across tills, stock and team coordination. You’ll set a positive example, adapt quickly to change and use store systems to deliver fast, friendly service in a fast-paced

Qualifications

• Experience leading a retail team on the shop floor.
• Confident, proactive approach with strong communication.
• Ability to manage busy periods and deliver fast, friendly service.

Responsibilities

• Lead the shop floor during key trading hours and busy periods.
• Serve customers, assist with stock and tills, and guide the team.
• Coordinate tasks and allocate resources to keep the store trading.
• Maintain high standards of cleanliness, safety and presentation.
• Model positive behavior and share best practices with colleagues.
• Use store systems to support operations and deliver results.

Skills

Leadership

Customer service

Staff coordination

Digital systems

Tools

Store systems

Job description

Marks and Spencer in the United Kingdom is looking for a proactive Shift Lead to drive great service and support store operations during busy trading hours. You’ll lead the floor, assist customers, and coordinate tasks to keep stock flowing and the store ready to trade.

This role combines hands-on delivery with leadership duties across tills, stock and team coordination. You’ll set a positive example, adapt quickly to change and use store systems to deliver fast, friendly service in a fast-paced