Shift Lead: Store Floor Champion

Marks and Spencer; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Marks & Spencer is seeking a Shift Lead to help deliver outstanding service while supporting the smooth running of the store during key trading and operational hours.

You will combine hands-on delivery with leadership responsibilities, guiding the team and ensuring the floor is prepared to trade. The role suits someone who thrives in a fast-paced environment and is ready to step up when it matters most.

Qualifications

• Confident, proactive leader capable of guiding a team on the shop floor.
• Ability to coordinate tasks and allocate resources during busy periods.
• Comfort with using store systems and digital tools.
• Flexible to cover opening, closing and varied shifts.

Responsibilities

• Lead floor operations to ensure fast, efficient service for customers.
• Coordinate tasks and allocate resources to busy periods to keep the store moving.
• Maintain high standards of cleanliness, safety, stock, and presentation on the shop floor.
• Support teammates, share best practices, and foster a positive, inclusive team environment.

Skills

People leadership

Customer service

Store operations

Staff coordination

Tools

Store systems

Job description

Marks & Spencer is seeking a Shift Lead to help deliver outstanding service while supporting the smooth running of the store during key trading and operational hours.

You will combine hands-on delivery with leadership responsibilities, guiding the team and ensuring the floor is prepared to trade. The role suits someone who thrives in a fast-paced environment and is ready to step up when it matters most.