Shift Lead — Fast-Paced Store Floor Leader

Marks & Spencer Plc; Tunbridge Wells; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is seeking a Shift Lead to help deliver great service and keep the store running smoothly during key trading hours. You’ll lead on the shop floor, support colleagues, and ensure high standards of service, stock availability and cleanliness.

You’ll combine hands-on delivery with leadership responsibilities, guiding the team through busy periods and using store systems to deliver fast, efficient service.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to lead by example and support team members during peak periods.
• Comfort with using store systems and reporting tools.

Responsibilities

• Lead daily floor operations during shifts and ensure smooth running.
• Assist customers and resolve issues quickly and professionally.
• Coordinate tasks, allocation of resources and stock flow during busy periods.
• Support opening and closing tasks and maintain store standards on cleanliness and safety.
• Be a role model for team performance and positive culture.

Skills

Leadership

Customer service

Teamwork

Digital literacy

Flexibility

Tools

POS systems

Job description

Marks & Spencer Plc is seeking a Shift Lead to help deliver great service and keep the store running smoothly during key trading hours. You’ll lead on the shop floor, support colleagues, and ensure high standards of service, stock availability and cleanliness.

You’ll combine hands-on delivery with leadership responsibilities, guiding the team through busy periods and using store systems to deliver fast, efficient service.