On-Floor Shift Lead: Fast-Paced Retail Ops

Marks & Spencer Plc; West of England; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Plc is seeking a Shift Lead to help deliver great service and support the smooth running of the store during key trading hours.

You’ll lead by example on the shop floor, stay hands-on while guiding the team through busy periods, coordinate tasks, and ensure high standards of cleanliness, safety and customer service. This role suits people who thrive in pace, take ownership and are ready to step up when it matters.

Qualifications

• Retail awareness and customer service orientation.
• Ability to lead and motivate a team.

Responsibilities

• Lead the floor during busy periods and ensure fast, efficient service.
• Serve customers, restock stock, and support tills.
• Coordinate tasks to keep the store trading and ready.
• Maintain high standards of cleanliness and safety.

Job description

Marks & Spencer Plc is seeking a Shift Lead to help deliver great service and support the smooth running of the store during key trading hours.

You’ll lead by example on the shop floor, stay hands-on while guiding the team through busy periods, coordinate tasks, and ensure high standards of cleanliness, safety and customer service. This role suits people who thrive in pace, take ownership and are ready to step up when it matters.