Shift Lead - Fast-Paced Retail Floor Leader

Marks & Spencer Group; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Shift Lead to keep the store running smoothly during key trading hours. You’ll lead on the shop floor, coordinate tasks, and support colleagues to deliver fast, friendly service across busy periods.

This role requires confidence, initiative, and digital fluency with store systems. The hours include early mornings, evenings, weekends, and a night premium for hours 22:00–06:00. You must be 18 or older.

Responsibilities

• Lead the floor when needed and ensure customers receive fast, efficient service.
• Serve customers, fill stock or support at the tills while guiding the team through busy periods.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Maintain high standards across the shop floor: clean, safe, well-stocked and easy to shop.
• Be a role model for the team, supporting colleagues and sharing best practice.
• Use store systems and tools to support operations and help the team deliver great results.
• Adapt to opening/closing tasks and across different areas as the business needs.

Job description

Marks & Spencer Group in the United Kingdom is seeking a Shift Lead to keep the store running smoothly during key trading hours. You’ll lead on the shop floor, coordinate tasks, and support colleagues to deliver fast, friendly service across busy periods.

This role requires confidence, initiative, and digital fluency with store systems. The hours include early mornings, evenings, weekends, and a night premium for hours 22:00–06:00. You must be 18 or older.