Shift Lead — Fast-Paced Store Floor Leader

Marks & Spencer Plc; Royal Tunbridge Wells; On-site; GBP 15,000 - 18,000; Full time

Job summary

Marks & Spencer plc in Royal Tunbridge Wells is hiring a Shift Lead to help run the store during peak trading hours. You’ll combine hands-on delivery with leadership duties to keep service fast and standards high.

You’ll supervise teams on the shop floor, assist customers, replenish stock and support tills while staying digitally confident with the store systems. Flexibility and proactive collaboration are essential to keep the store trading smoothly.

Responsibilities

• Lead the shop floor during busy periods and ensure fast, efficient service.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Support colleagues, model best practice and maintain high standards across the floor.
• Assist customers and support tills while using store systems confidently.

Skills

Leadership

Customer service

Digital tools

Flexibility

Job description

Marks & Spencer plc in Royal Tunbridge Wells is hiring a Shift Lead to help run the store during peak trading hours. You’ll combine hands-on delivery with leadership duties to keep service fast and standards high.

You’ll supervise teams on the shop floor, assist customers, replenish stock and support tills while staying digitally confident with the store systems. Flexibility and proactive collaboration are essential to keep the store trading smoothly.