Shift Lead (Part-Time) - Store Ops & Customer Experience

B&Q Limited; Metropolitan Borough of Solihull; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Pension

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

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Job summary

B&Q Solihull is hiring a Shift Lead for a part-time role at 18 hours per week. You will oversee daily shift operations, deploy staff to maximise customer service, and act as the first point of contact for both customers and colleagues.

The role includes a pension and 6.6 weeks holiday, with early starts and late finishes across the store. This keyholder position emphasizes safety and team leadership in a busy retail environment, offering a rewarding way to contribute to a store where colleagues

Qualifications

• Experience in a customer-focused retail environment.
• Ability to lead a team and support store operations.
• Good attention to safety and compliance.

Responsibilities

• Oversee shift operations to ensure smooth store running.
• Deploy colleagues effectively to serve customers.
• Be first point of contact for customers and colleagues.
• Ensure store safety at all times.

Skills

Customer service

Team leadership

Safety awareness

Communication

Job description

B&Q Solihull is hiring a Shift Lead for a part-time role at 18 hours per week. You will oversee daily shift operations, deploy staff to maximise customer service, and act as the first point of contact for both customers and colleagues.

The role includes a pension and 6.6 weeks holiday, with early starts and late finishes across the store. This keyholder position emphasizes safety and team leadership in a busy retail environment, offering a rewarding way to contribute to a store where colleagues