Store Shift Lead — Customer-Centric Team Leader

B Q; Halifax; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

Pension

6.6 weeks holiday

ShareSave options

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Halifax is seeking a Shift Lead for a part-time, 27.5 hours per week role on a 6-month fixed-term contract. The position offers £14.50 per hour, plus a defined pension and 6.6 weeks of holiday. You will oversee shifts, ensure smooth operations, and support colleagues and customers daily.

We value teamwork, safety, and proactive decision-making, with a strong focus on delivering great customer experiences and first-class service.

Qualifications

• Experience leading store shifts with a focus on customer service.
• Strong customer focus and safety awareness.
• Ability to deploy colleagues and manage operations under pressure.

Responsibilities

• Heartbeat of the store, ensuring smooth day-to-day operations.
• Deploy colleagues to maximise customer service during shifts.
• Serve as first point of contact for customers and team members.
• Ensure store is safe and compliant at all times.

Skills

Customer service

Team leadership

Health and safety

Autonomy

Decision making

Job description

B&Q Halifax is seeking a Shift Lead for a part-time, 27.5 hours per week role on a 6-month fixed-term contract. The position offers £14.50 per hour, plus a defined pension and 6.6 weeks of holiday. You will oversee shifts, ensure smooth operations, and support colleagues and customers daily.

We value teamwork, safety, and proactive decision-making, with a strong focus on delivering great customer experiences and first-class service.