Shift Lead: Lead a High-Energy Retail Team

Tesco; Woking; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

20 days holiday + personal day, rising

Flexibility from day one

10% Colleague Clubcard discount

Wellbeing services

Life cover + pension matching

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee store operations and deliver outstanding customer service in a fast-paced environment. You will manage daily store tasks, coordinate with colleagues across departments, and step in for the Store Manager as needed.

The role emphasizes team leadership, effective communication, and a proactive approach to improving customer experience, with flexible hours and competitive benefits.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong commitment to delivering great service and meeting customer needs.
• Clear communicator who keeps the team well informed.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships to maximise team performance.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Stay curious and seek opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco is seeking a Shift Lead to oversee store operations and deliver outstanding customer service in a fast-paced environment. You will manage daily store tasks, coordinate with colleagues across departments, and step in for the Store Manager as needed.

The role emphasizes team leadership, effective communication, and a proactive approach to improving customer experience, with flexible hours and competitive benefits.