Shift Lead - Frontline Ops & Store Readiness

Marks & Spencer Plc; Cumbernauld, Glasgow; On-site; GBP 21,000 - 28,000; Full time

Job summary

Marks & Spencer Plc is seeking a Shift Lead to oversee the fill operation, coordinate resources and lead the floor in the absence of management. You will drive productivity, ensure a quick payment experience and maintain a clean, safe store environment.

The role focuses on delivering premium customer service, coordinating resources during peak times, and supporting nearby stores when required. Candidates must be 18+ and ready to work across defined shifts.

Qualifications

• Experience delivering high-standard customer service in a fast-paced retail environment.
• Strong leadership and people-management skills with the ability to coach colleagues.
• Proven ability to manage store operations, processes and safety standards.

Responsibilities

• Lead the fill operation and coordinate resources to ensure smooth service delivery.
• Role model customer service and store behaviours, coaching colleagues on effective routines.
• Manage opening/closing tasks, cash handling, temp controls and escalation points.

Skills

Customer service

Team leadership

Store operations

Job description

Marks & Spencer Plc is seeking a Shift Lead to oversee the fill operation, coordinate resources and lead the floor in the absence of management. You will drive productivity, ensure a quick payment experience and maintain a clean, safe store environment.

The role focuses on delivering premium customer service, coordinating resources during peak times, and supporting nearby stores when required. Candidates must be 18+ and ready to work across defined shifts.