Shift Lead - Frontline Operations & Team Coach

Marks and Spencer; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks and Spencer in Cardiff seeks a frontline colleague to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill and stand in for the Colleague Manager when needed.

This role focuses on supervising daily tasks, driving productivity for store opening readiness, and delivering a quick payment experience while maintaining a safe, clean, well-presented store.

Responsibilities

• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Take operational responsibility for coordinating the team to ensure store readiness to trade.
• Lead the floor in the absence of the Colleague Manager.
• Coordinate resource to deliver daily operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity for store opening readiness.
• Allocate resources to deliver a quick payment experience.
• Enable daily operational processes to be implemented efficiently across their area at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play a part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service and the M&S behaviours across the store.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Be a key holder and respond to call outs as required.
• Responsible for opening/closing tasks including receipt of vehicles, temperature controls, logging issues with Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role with huge opportunity for those willing to roll up their sleeves.

Job description

Marks and Spencer in Cardiff seeks a frontline colleague to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill and stand in for the Colleague Manager when needed.

This role focuses on supervising daily tasks, driving productivity for store opening readiness, and delivering a quick payment experience while maintaining a safe, clean, well-presented store.