Shift Lead - Food - Fort William Simply Food

M&S Careers; Fort William; On-site; GBP 12,000 - 19,000; Full time

Job summary

Marks & Spencer Group seeks a Team Support Manager in Fort William to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill and support store opening and closing tasks.

As a frontline role, you will coach colleagues, model excellent customer service, and maintain a clean, safe store environment. You may be required to respond as a key holder and support nearby stores when needed.

Responsibilities

• Lead the fill operation and ensure the salesfloor is ready to trade.
• Coordinate resource to deliver operational tasks during fill shifts.
• Lead the floor in the absence of the Colleague Manager and coach colleagues.

Job description

Team Support Manager

Work Pattern

Sunday 05:00-13:00
Monday 14:00-22:00
Tuesday 04:00-12:00
Wednesday 04:00-12:00
Friday 04:00-12:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.