Shift Lead - Food - Amersham Simply Food

M&S Careers; Amersham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks & Spencer Group in Amersham is seeking a Shift Lead to manage the fill operation and ensure the sales floor is ready to trade. You will coordinate resources, lead the floor in the absence of the Colleague Manager, and role-model excellent customer service.

This frontline role requires early mornings, dedication, and teamwork; you’ll also support nearby stores when needed, handle opening/closing tasks, cash handling, and respond to call outs as required.

Qualifications

• Customer-focused and team-oriented with leadership ability.
• Willingness to work early shifts and weekends as required.

Responsibilities

• Lead the fill operation and coordinate resources to ensure the store is ready to trade.
• Coach colleagues on One Best Way and drive productivity ahead of store opening.
• Ensure quick and smooth payment experience for customers.
• Maintain a clean, safe, and well-presented store environment.
• Act as a key holder and manage opening/closing duties, including cash handling and security checks.
• Support nearby stores when operationally required.
• Foster a great team atmosphere that is inclusive and customer-focused.

Skills

Customer service

Leadership

Job description

Work Pattern

Flexible rotating on a 2 week basis.

Week 1

05:00-13:00

Week 2

14:30-22:30

Some core shifts will be required between 07:00-20:00.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.