Shift Lead - Food - Skipton Simply Food

Marks & Spencer Plc; Skipton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in Skipton is seeking a Night Fill Team Leader to drive the overnight fill operation and ensure the salesfloor is ready to trade. You will coordinate resource to Serve, Sell and Fill, and lead the store floor in the absence of the Colleague Manager, keeping the operation efficient through the night.

Role model excellent customer service, supervise colleagues on One Best Way, and ensure a clean, safe, and well-presented store.

Responsibilities

• Lead the fill operation to ensure the salesfloor is ready to trade and coordinate resource to Serve, Sell and Fill
• Coach colleagues on One Best Way and drive productivity in readiness for store opening
• Allocate resources to deliver a quick payment experience
• Maintain a clean, safe and well-presented store and uphold customer service standards
• Be a key holder and manage opening/closing tasks including cash handling and incident logging

Job description

All the details

Work Pattern

Week 1

Sunday 02:00-10:00

Monday 02:00-10:00

Wednesday 02:00-10:00

Thursday 02:00-10:00

Friday 02:00-10:00

Week 2

Monday 02:00-10:00

Tuesday 02:00-10:00

Thursday 02:00-10:00

Friday 02:00-10:00

Saturday 02:00-10:00

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Purpose

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.