Shift Lead - Cafe - Leamington Shopping Park

Marks & Spencer; Royal Leamington Spa; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

Marks & Spencer plc is seeking a Team Support Manager to oversee the fill operation on the shop floor, ensuring a ready-to-trade sales environment from opening to close.

You will coordinate resources, coach colleagues on best practices, uphold customer service standards, handle opening and closing tasks, and act as key holder when required. This frontline role rewards proactive teamwork and resilience in a fast paced retail setting.

Formación

Responsabilidades

• Lead the fill operation and maintain a ready-to-trade salesfloor.
• Coordinate resources to deliver daily operational tasks.
• Lead the floor in the absence of the Colleague Manager.
• Ensure a clean, safe and well-presented store.
• Be a key holder and manage opening/closing tasks.

Descripción del empleo

Team Support Manager

Work Pattern

• Sunday: 07:00-15:00
• Monday: 10:00-18:00
• Wednesday: 06:00-14:00
• Friday: 06:00-14:00
• Saturday: 09:00-17:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?