Shift Lead - Food - Hertford

Marks and Spencer; Hertford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hour premium

Job summary

Marks & Spencer in Hertford is seeking a store colleague to lead the fill operation, ensuring a salesfloor ready to trade and coordinating resources to serve, sell and fill. You will lead the floor in the absence of the Colleague Manager, deliver tasks on schedule, model customer service, and maintain a clean, safe, well-presented store.

You will also support colleagues during unsocial hours with an enhanced rate, be a key holder for openings and closings, and collaborate with nearby stores as

Qualifications

• Lead the fill operation and coordinate resources to serve, sell and fill.
• Coordinate resources to deliver operational tasks during fill hours.
• Lead the floor in the absence of the Colleague Manager.
• Role model excellent customer service and M&S behaviours.
• Colleagues must be 18 years or older due to safety legislation.

Responsibilities

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes are implemented efficiently on time.
• Coordinate the team to deliver a clean, safe, well-presented store.
• Support nearby stores if required and be a key holder for opening/closing.

Skills

Leadership

Customer service

Team coordination

Store operations

Job description

All the details

Work Pattern

Week 1
Sunday 10:00-18:00
Monday 14:00-22:00
Tuesday 14:00-22:00
Friday 05:00-13:00

Week 2
Monday 14:00-22:00
Tuesday 14:00-22:00
Friday 14:00-22:00
Saturday 14:00-22:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M& S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.