Shift Lead - Food - Putney

Marks and Spencer; Greater London; On-site; GBP 1,515,000 - 1,791,000; Part time

Benefits offered by this job

Unsocial premium (£3/h)

Job summary

Marks and Spencer in London is seeking a Team Support Manager to lead the fill operation, coordinate resources and act as floor lead in the absence of the Colleague Manager.

You will ensure a ready-to-trade store, deliver a quick payment experience, supervise colleagues on One Best Way and drive productivity for store opening, while modelling excellent customer service and M&S behaviours.

Responsibilities

• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Act as floor lead in the absence of the Colleague Manager.
• Deliver a quick payment experience and drive productivity for store opening.

Job description

Summary

Team Support Manager

All the details

Work Pattern

• Sunday: 16:00 - 00:00
• Monday: 16:00 - 00:00
• Tuesday: 16:00 - 00:00
• Friday: 16:00 - 00:00
• Saturday: 16:00 - 00:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?