Shift Lead - Fashion, Home & Beauty - Tamworth

Marks and Spencer; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking a Team Support Manager in Tamworth. The role involves leading the fill operation, ensuring a well-organized sales floor, and delivering exceptional customer service. Responsibilities include coaching staff, allocating resources efficiently, and maintaining a tidy store environment. Candidates must have strong communication skills and a commitment to high service levels. Join a company focused on inclusivity and innovation while making a direct impact on store operations.

Qualifications

• Experience in a customer-facing role, demonstrating high customer service standards.
• Ability to manage workload and prioritize tasks effectively.
• Willingness to receive and act on feedback.

Responsibilities

• Lead the fill operation and ensure readiness for the store opening.
• Deliver operational tasks during the fill operation and lead in the absence of the Colleague Manager.
• Proactively engage with customers to enhance their shopping experience.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

Overview

Summary: Team Support Manager — All the details

Work Pattern

• Early Mornings x4 – 06.00am-11.15am
• Flexible across 7 days a week

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.

Allocate resource effectively to deliver a quick payment experience.

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.

Coordinate the team to deliver a clean, safe and well-presented store.

Play their part in creating a great team atmosphere that is inclusive of everyone.

Role model great Customer Service.

Role model the M&S behaviours and Colleague Expectations across the store.

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.

Support nearby stores if operationally required.

Responsible for being a key holder and answering call outs as required.

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.