Shift Lead: Customer-Focused Retail & Food Service

Greggs plc; Fleet; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme with 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Fleet is seeking a Shift Manager to lead the shop when the Store Manager isn’t around. You’ll motivate the team, ensure excellent customer service, and keep operations running smoothly across in-shop, delivery, Click+Collect and drive-thru channels.

You’ll prepare products, manage ovens, keep displays stocked, and maintain a clean, welcoming shop. The role offers colleague discounts, paid breaks, health and wellbeing support, and profit sharing as the business grows with you.

Qualifications

• Experience leading teams in a customer-focused environment.
• Ability to motivate staff and maintain high standards.
• Previous supervisory experience is desirable.

Responsibilities

• Inspire and lead the shop team during shifts.
• Provide fast, friendly service to customers.
• Prepare products, manage ovens, and ensure stock levels.
• Keep displays stocked and shop clean and presentable.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in Fleet is seeking a Shift Manager to lead the shop when the Store Manager isn’t around. You’ll motivate the team, ensure excellent customer service, and keep operations running smoothly across in-shop, delivery, Click+Collect and drive-thru channels.

You’ll prepare products, manage ovens, keep displays stocked, and maintain a clean, welcoming shop. The role offers colleague discounts, paid breaks, health and wellbeing support, and profit sharing as the business grows with you.