Shift Lead — Inspire a Fast, Friendly Customer Experience

Greggs plc; Sheffield; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing

Health & Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme 7% match

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc is seeking a Shift Manager to lead a shop on shift, ensuring excellent customer service across in-store, delivery, Click + Collect and drive-thru channels. You will motivate the team, oversee operations in the manager's absence, and maintain product quality and shop standards.

You’ll inspire the team, handle fast service, prepare sandwiches, manage ovens, stock displays, and keep the shop clean. The role offers weekly pay and extensive colleague benefits at Greggs.

Qualifications

• Experience leading teams in a fast-paced, customer-focused environment.
• Proven ability to train and motivate colleagues to maintain high standards.
• Strong communication and problem-solving skills.

Responsibilities

• Inspire the team to deliver exceptional results and uphold shop standards.
• Lead by example, serving customers quickly and politely.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays fully stocked and the shop clean and presentable.
• Contribute to a positive, inclusive culture and support colleagues.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a Shift Manager to lead a shop on shift, ensuring excellent customer service across in-store, delivery, Click + Collect and drive-thru channels. You will motivate the team, oversee operations in the manager's absence, and maintain product quality and shop standards.

You’ll inspire the team, handle fast service, prepare sandwiches, manage ovens, stock displays, and keep the shop clean. The role offers weekly pay and extensive colleague benefits at Greggs.