Shift Lead: Customer Experience + 28-Day Holiday

Iceland Foods Ltd; Frome; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

15% discount in all Iceland stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid support

Job summary

Iceland Foods Ltd in Frome is seeking a committed Duty Manager to support store operations, lead shifts and deliver excellent customer service. The role offers a 2 per hour supplement for the time you manage shifts and an opportunity to help drive sales while maintaining great availability for customers.

You will work with the Talking Shop Rep, engage the team, promote our One Best Way processes, and help create an inclusive culture.

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Proactive leadership with customer-focused mindset.

Responsibilities

• Lead store operations on shift and manage the team.
• Ensure great availability for customers across the store.
• Deliver on actions set by line manager and follow cash handling/security policies.
• Promote the One Best Way processes to optimise service.
• Provide excellent customer service and maintain a positive store environment.

Skills

Retail leadership

Customer service

Communication

Team collaboration

Job description

Iceland Foods Ltd in Frome is seeking a committed Duty Manager to support store operations, lead shifts and deliver excellent customer service. The role offers a 2 per hour supplement for the time you manage shifts and an opportunity to help drive sales while maintaining great availability for customers.

You will work with the Talking Shop Rep, engage the team, promote our One Best Way processes, and help create an inclusive culture.