Store Duty Manager - Lead Teams & Boost Customer Experience

Iceland Foods Ltd; Sefton; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

15% discount in Iceland and The Food

28 days holiday (incl. Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Long service awards

Career progression

Supportive work environment

Job summary

Iceland Foods Ltd is seeking a Duty Manager to join our Southport store on a part-time basis. You will combine duties as a Retail Assistant with shift leadership, receiving a £2 per hour supplement when managing shifts. The role offers a supportive team environment and opportunities to drive great customer service.

The position emphasizes effective communication, shift planning, and hands-on leadership to deliver excellent store performance and customer experience.

Qualifications

• Experience in a retail management or supervisory role is preferred.
• Ability to communicate clearly with colleagues to deliver tasks first time, every time.
• Strong shift planning and team coordination skills.

Responsibilities

• Maximise profit with strong store availability and sales focus.
• Engage, develop and retain store team members and promote inclusive culture.
• Ensure cash handling and security procedures are followed; support digital service improvements.
• Lead by example during shifts, providing hands-on guidance and support.

Skills

Retail leadership

Effective communication

Shift planning

Team development

Customer service excellence

Job description

Iceland Foods Ltd is seeking a Duty Manager to join our Southport store on a part-time basis. You will combine duties as a Retail Assistant with shift leadership, receiving a £2 per hour supplement when managing shifts. The role offers a supportive team environment and opportunities to drive great customer service.

The position emphasizes effective communication, shift planning, and hands-on leadership to deliver excellent store performance and customer experience.