Store Duty Manager — Lead Team & Customer Experience

Iceland Foods Ltd; Leek; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Staff discount

Holiday entitlement 28 days

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Job summary

Iceland Foods Ltd in Leek is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive availability, service quality and store performance.

The role involves leading a team on shifts, engaging colleagues, following cash handling and security policies, and delivering a positive in-store experience for customers.

Qualifications

• Experience in a retail management or supervisory role is ideal
• Communicates effectively with teammates to deliver store tasks first time, every time
• Plans and organises the shift, using every team member
• Provides balanced feedback to improve performance
• Sets the pace of the team by being hands on on shift to deliver a great store

Responsibilities

• Maximise profit with clear focus on availability and sales
• Lead and develop the store team, supporting engagement and inclusivity
• Follow cash handling and security policies and processes
• Ensure delivery of a positive customer experience and high service standards

Skills

Retail management

Team leadership

Shift planning

Communication

Customer service

Job description

Iceland Foods Ltd in Leek is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive availability, service quality and store performance.

The role involves leading a team on shifts, engaging colleagues, following cash handling and security policies, and delivering a positive in-store experience for customers.