Duty Manager: Lead Shifts & Elevate Customer Experience

Iceland Foods Ltd; Greater London; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

15% discount in Iceland & The Food WA

28 days holiday (incl. bank holidays)

Christmas vouchers (length of service)

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career progression paths

Job summary

Iceland Foods Ltd is seeking a committed Duty Manager to join our retail team. You will work as a Retail Assistant and receive a 2 per hour supplement for the time you manage shifts, with a focus on stock availability and customer service.

You will lead the team, support engagement, and ensure processes are followed to deliver a seamless shopping experience. The role offers a collaborative, inclusive environment with opportunities for development and recognition.

Qualifications

• Experience in retail management or supervisory role is ideal but not essential.
• Strong communication and people skills are required.
• Proactive approach to customer service and store operations.

Responsibilities

• Ensure high product availability and great customer service.
• Lead store shifts and manage team performance.
• Deliver actions set by line manager and drive sales initiatives like promotions.

Skills

Customer focus

Team leadership

Shift planning

Effective communication

Job description

Iceland Foods Ltd is seeking a committed Duty Manager to join our retail team. You will work as a Retail Assistant and receive a 2 per hour supplement for the time you manage shifts, with a focus on stock availability and customer service.

You will lead the team, support engagement, and ensure processes are followed to deliver a seamless shopping experience. The role offers a collaborative, inclusive environment with opportunities for development and recognition.