Shift Bank Receptionist

CYGNET; Weston-super-Mare; On-site; GBP 14,774 - 21,042; Part time

Job summary

CYGNET Hospital Kewstoke in Weston-super-Mare is seeking a Bank Receptionist to join the team. You will manage visitor checks, open/close doors, handle urgent switchboard calls, and assist with scheduling.

The role requires professionalism and sensitivity in a mental health setting. You'll provide a welcoming reception experience, greet visitors, sign in/out, answer calls, sort post, keep the area tidy, and ensure security protocols are followed.

Qualifications

• Experience as a receptionist/administrator.
• Calm, compassionate demeanor in a mental health setting.
• Strong confidentiality and discretion.
• Able to manage visitors and calls professionally.

Responsibilities

• Manage visitor security checks and secure access doors.
• Handle urgent switchboard calls and support scheduling.
• Greet visitors and notify staff of arrivals; ensure sign-in/out.
• Answer & transfer calls and take messages.
• Sort & distribute post and assist with general office duties.
• Keep reception area clean & tidy; enforce safety protocols.

Skills

Reception experience

Liaising with service users

Organised

Multi-tasking

Computer literacy

MS Word/Excel/Outlook

Telephone systems

Excellent communication

Numeracy & literacy

Confidentiality

Tools

Windows/Word/Excel/Outlook

Telephone systems

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.Responsibilities include managing visitor security checks, operating secure access doors, handling urgent switchboard calls, and supporting with scheduling.Working in mental health administration requires a calm, compassionate demeanor, as the role often involves interacting with distressed or emotionally heightened individuals. Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols.£13.00 per hour +12.1% annual leave.Provide a professional, welcoming reception experienceAssign security keys, visitor ID and alarmsGreet visitors & notify the appropriate member of staff of their arrivalEnsure visitors sign in & out, and that patients leaving & returning are recorded appropriatelyAnswer & transfer all incoming calls & take messages where appropriateSort & distribute post, and assist with general office duties as requiredKeep the reception area clean & tidyPromote the safety & security of all site users and ensure all staff comply with security protocols.You are...An experienced receptionist/administrator used to liaising with service users and professionalsOrganised, naturally helpful and a good multi-taskerResponsible with an understanding of mental healthComputer literate – including Windows/Word/Excel/Outlook or equivalentKnowledgeable of telephone systemsPolite, friendly & approachable with excellent communication skillsA good level of numeracy and literacyDiligent & accurate, with an eye for detail and an understanding of confidentiality.Please note, successful candidates will be required to undergo an enhanced DBS check.What next?If you care about making a difference – we want to talk to you.Click the button to apply