Sheltered Housing Officer

CIH International Housing Group; Eye; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Generous leave entitlement

LGPS pension

Wellbeing support

Private health care options

EV salary sacrifice

Volunteer days

Flexible and hybrid working

Learning opportunities

Job summary

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer to join our Sheltered Housing Team. Based predominantly at Eye and Botesdale schemes, you will visit and support tenants to live independently.

Your role includes welfare calls, emergency responses, maintaining records, completing support plans, and health and safety checks, with occasional cover at other schemes. A driving licence is essential.

Qualifications

• NVQ 2 or equivalent qualification.
• Basic First Aid Certificate.
• Knowledge of needs of older people and safeguarding issues.
• IT skills with Microsoft Office including Excel and Teams.
• Ability to maintain accurate records.
• Organise and structure your own working day without direct supervision.
• Awareness of health and safety matters.

Responsibilities

• Welfare calls to residents and arranging additional support.
• Respond to residents in emergencies.
• Maintain accurate and up-to-date records.
• Complete support plans, viewings and sign-ups.
• Conduct weekly and monthly Health and Safety inspections/checks.
• Report safeguarding issues.

Skills

Empathy and communication

Organisational skills

Record keeping

Safeguarding awareness

Education

NVQ 2 or equivalent

Tools

Microsoft Excel

Microsoft Teams

Microsoft Office

Job description

Job Description

• Babergh and Mid Suffolk District Councils
• Address: Elizabeth Court, Eye IP23 7HP and Farnish House, Botesdale IP22 1DF
• Salary: £31,537 to £36,363 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Sheltered Housing Officer to join our Sheltered Housing Team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Based predominantly at our Sheltered Housing Schemes in Eye and Botesdale, you may be required to provide cover at other schemes when required. The main duties involve visiting and supporting tenants and helping them to live independently.

• welfare calls to residents, identifying and arranging additional support if required
• respond in an emergency to residents
• maintain accurate and up-to-date records
• complete support plans, viewings and sign ups
• weekly and monthly Health and Safety inspections/checks
• report any safeguarding issues.

You will ensure that the council policies, procedures and risk assessments are strictly adhered to.

Reporting to the Sheltered Housing Manager, you will have day to day responsibility for the cleaning staff.

About you

We are looking for a dedicated person who is organised, able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion.

• A relevant qualification at NVQ 2 or Equivalent knowledge gained through experience.
• Basic First Aid Certificate
• Knowledge of the needs of older people and an awareness of Safeguarding issues
• IT skills required with considerable experience of Microsoft Office package including Microsoft Excel and Teams.
• ability to maintain accurate records
• ability to organise and structure your own working day and work without direct supervision
• An awareness of health and safety matters

This role is based on site, with time divided between two sheltered schemes at Eye and Botesdale and sometimes covering other schemes nearby, therefore access to a vehicle and a valid UK driving licence are essential.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Closing date: 5:00pm, 09 September 2026.