Sheltered Housing Officer

Babergh and Mid Suffolk District Council; Botesdale; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Leave entitlement

Pension (LGPS)

Wellbeing support

Private health care

EV salary sacrifice

Volunteering days

Flexible work model

Learning & development

Job summary

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer based in Botesdale, Suffolk. This full-time, permanent role offers £31,537-£36,363 per year (pro rata for part time) and is based on the Sheltered Housing Schemes in Eye and Botesdale.

You will visit and support tenants, maintain records, carry out health and safety checks and report to the Sheltered Housing Manager, with occasional cover at other schemes.

Qualifications

• NVQ 2 or equivalent knowledge via qualification or experience.
• Basic First Aid Certificate.
• Knowledge of needs of older people and safeguarding.
• IT skills with Microsoft Office including Excel and Teams.
• Ability to maintain accurate records.
• Ability to organise and structure your own day and work without supervision.
• Awareness of health and safety matters.

Responsibilities

• Welfare calls to residents and arranging additional support as needed.
• Respond to emergencies for residents.
• Maintain accurate and up-to-date records.
• Complete support plans, viewings and sign-ups.
• Conduct weekly and monthly health and safety inspections/checks.
• Report safeguarding issues.

Skills

Empathy

Communication

Organisation

Record keeping

Driving licence

IT skills

Microsoft Office

Education

NVQ 2 or equivalent

First Aid certificate

Tools

Microsoft Excel

Microsoft Teams

Job description

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer based in Botesdale, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 - £36,363 per annum (pro rata for part time).

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Sheltered Housing Officer to join our Sheltered Housing Team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Based predominantly at our Sheltered Housing Schemes in Eye and Botesdale, you may be required to provide cover at other schemes when required. The main duties involve visiting and supporting tenants and helping them to live independently.

You will carry out a range of housing related support duties for residents of sheltered housing schemes, including:

• welfare calls to residents, identifying and arranging additional support if required
• respond in an emergency to residents
• maintain accurate and up-to-date records
• complete support plans, viewings and sign ups
• weekly and monthly Health and Safety inspections/checks
• report any safeguarding issues.

You will ensure that the council policies, procedures and risk assessments are strictly adhered to.

Reporting to the Sheltered Housing Manager, you will have day to day responsibility for the cleaning staff.

About you

We are looking for a dedicated person who is organised, able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion.

You will need to have the following:

• A relevant qualification at NVQ 2 or Equivalent knowledge gained through experience.
• Basic First Aid Certificate
• Knowledge of the needs of older people and an awareness of Safeguarding issues
• IT skills required with considerable experience of Microsoft Office package including Microsoft Excel and Teams.
• ability to maintain accurate records
• ability to organise and structure your own working day and work without direct supervision
• An awareness of health and safety matters

This role is based on site, with time divided between two sheltered schemes at Eye and Botesdale and sometimes covering other schemes nearby, therefore access to a vehicle and a valid UK driving licence are essential.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Our ways of working

We believe work is what we do, not just where we go.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date: 5 pm, 9 September 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts