Sheltered Housing Navigator: Support & Safeguard

CIH International Housing Group; Eye; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Generous leave entitlement

LGPS pension

Wellbeing support

Private health care options

EV salary sacrifice

Volunteer days

Flexible and hybrid working

Learning opportunities

Job summary

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer to join our Sheltered Housing Team. Based predominantly at Eye and Botesdale schemes, you will visit and support tenants to live independently.

Your role includes welfare calls, emergency responses, maintaining records, completing support plans, and health and safety checks, with occasional cover at other schemes. A driving licence is essential.

Qualifications

• NVQ 2 or equivalent qualification.
• Basic First Aid Certificate.
• Knowledge of needs of older people and safeguarding issues.
• IT skills with Microsoft Office including Excel and Teams.
• Ability to maintain accurate records.
• Organise and structure your own working day without direct supervision.
• Awareness of health and safety matters.

Responsibilities

• Welfare calls to residents and arranging additional support.
• Respond to residents in emergencies.
• Maintain accurate and up-to-date records.
• Complete support plans, viewings and sign-ups.
• Conduct weekly and monthly Health and Safety inspections/checks.
• Report safeguarding issues.

Skills

Empathy and communication

Organisational skills

Record keeping

Safeguarding awareness

Education

NVQ 2 or equivalent

Tools

Microsoft Excel

Microsoft Teams

Microsoft Office

Job description

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer to join our Sheltered Housing Team. Based predominantly at Eye and Botesdale schemes, you will visit and support tenants to live independently.

Your role includes welfare calls, emergency responses, maintaining records, completing support plans, and health and safety checks, with occasional cover at other schemes. A driving licence is essential.