Sheltered Housing Officer

Babergh and Mid Suffolk District Councils; Eye; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Generous leave

Pension scheme

Wellbeing support

Private health care

EV salary sacrifice

Volunteer days

Flexible hours

Hybrid working

Learning and development

Job summary

Babergh and Mid Suffolk District Councils are seeking a Sheltered Housing Officer to support residents at Eye and Botesdale schemes. The role involves welfare calls, safeguarding, and helping tenants live independently, with on-site duties and occasional cover at nearby schemes.

The post is based on site, with a driver’s licence and access to a vehicle required. Salary ranges £31,537–£36,363 annually, full-time, permanent, 37 hours per week.

Qualifications

• A relevant qualification at NVQ 2 or equivalent knowledge gained through experience.
• Basic First Aid Certificate.
• Knowledge of the needs of older people and safeguarding issues.
• IT skills with Microsoft Office, including Excel and Teams.
• Ability to maintain accurate records.
• Ability to organise and structure your own working day without direct supervision.
• Awareness of health and safety matters.

Responsibilities

• Welfare calls to residents and arranging additional support if needed.
• Respond to emergencies for residents.
• Maintain accurate and up-to-date records.
• Complete support plans, viewings and sign ups.
• Conduct weekly and monthly Health and Safety inspections/checks.
• Report safeguarding issues when they arise.
• Ensure council policies, procedures and risk assessments are followed.
• Report to Sheltered Housing Manager and oversee cleaning staff on a day-to-day basis.

Skills

Empathy and compassion

Communication skills

Organisation

Time management

Self-motivation

Problem solving

Education

NVQ Level 2 or equivalent

First Aid Certificate

Safeguarding knowledge

Tools

Microsoft Excel

Microsoft Teams

Job description

• Babergh and Mid Suffolk District Councils
• Address: Elizabeth Court, Eye IP23 7HP and Farnish House, Botesdale IP22 1DF
• Hours: Full Time, 37 hours per week
• Contract: Permanent

Job Description

• Babergh and Mid Suffolk District Councils
• Address: Elizabeth Court, Eye IP23 7HP and Farnish House, Botesdale IP22 1DF
• Salary: £31,537 - £36,363 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Sheltered Housing Officer to join our Sheltered Housing Team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About The Role

Based predominantly at our Sheltered Housing Schemes in Eye and Botesdale, you may be required to provide cover at other schemes when required. The main duties involve visiting and supporting tenants and helping them to live independently.

Responsibilities:

• welfare calls to residents, identifying and arranging additional support if required
• respond in an emergency to residents
• maintain accurate and up-to-date records
• complete support plans, viewings and sign ups
• weekly and monthly Health and Safety inspections/checks
• report any safeguarding issues

You will ensure that the council policies, procedures and risk assessments are strictly adhered to.

Reporting to the Sheltered Housing Manager, you will have day to day responsibility for the cleaning staff.

About You

We are looking for a dedicated person who is organised, able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion.

You will need to have the following:

• A relevant qualification at NVQ 2 or Equivalent knowledge gained through experience.
• Basic First Aid Certificate
• Knowledge of the needs of older people and an awareness of Safeguarding issues
• IT skills required with considerable experience of Microsoft Office package including Microsoft Excel and Teams.
• ability to maintain accurate records
• ability to organise and structure your own working day and work without direct supervision
• An awareness of health and safety matters

This role is based on site, with time divided between two sheltered schemes at Eye and Botesdale and sometimes covering other schemes nearby, therefore access to a vehicle and a valid UK driving licence are essential.

About Us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page .

Our ways of working

We believe work is what we do, not just where we go.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about this role, please contact Donna Williams by either calling 07860 827863 or emailing: [e-mail]

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date: 5 pm, 9 September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.