Sessional Housing Support Worker - Make a Real Difference

Nacro; Cardiff; On-site; GBP 17,000 - 22,000; Part time

Job summary

Nacro is seeking a Sessional Housing Support Worker in Cardiff to provide person-centred housing support and tenancy sustainment for service users across a defined area.

Applicants should have experience with vulnerable adults, strong organisational and communication skills, and a good understanding of safeguarding. This role requires driving and regular travel across the service area, with flexible shift patterns discussed at interview.

Qualifications

• Experience in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record-keeping skills.
• Ability to build positive professional relationships and motivate others.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Ability to work independently and within a multi‑agency team.
• Resilient, with the ability to maintain a healthy work‑life balance.

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move‑on into independent living.
• Risk & Safeguarding: Identify and manage anti‑social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Support experience

Communication skills

Organisation

Record-keeping

Safeguarding

Job description

Nacro is seeking a Sessional Housing Support Worker in Cardiff to provide person-centred housing support and tenancy sustainment for service users across a defined area.

Applicants should have experience with vulnerable adults, strong organisational and communication skills, and a good understanding of safeguarding. This role requires driving and regular travel across the service area, with flexible shift patterns discussed at interview.