Sessional Support Worker Wrexham/Flintshire

Nacro; Wrexham; On-site; GBP 14,000 - 17,000; Part time

Job summary

Nacro is seeking a Sessional Housing Support Worker to assist with housing applications, tenancy sustainment and independence support in Wrexham/Flintshire. The role requires regular travel, a full driving license and vehicle access with business insurance, and an Enhanced DBS plus HMPPS check.

The post involves close collaboration with probation services and housing providers to ensure safe, compliant support for service users. It is part of CAS-2, serving communities across England and Wales.

Qualifications

• Experience in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record‑keeping skills.
• Ability to build positive professional relationships and motivate others.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Ability to work independently and within a multi‑agency team.
• Resilient, with the ability to maintain a healthy work‑life balance.
• Creative problem‑solver who can overcome challenges.
• Emotionally intelligent and responsive to individual needs.
• Strong team player who collaborates effectively.

Responsibilities

• Support Service Users: Assess needs, create personalised support plans, assist with housing applications and rent payments.
• Property Management: Ensure properties meet Decent Homes Standard and address maintenance issues.
• Collaboration: Work with probation services, court staff, housing providers and other agencies.
• Tenancy & Independence Support: Help service users develop life skills and move to independent living.
• Risk & Safeguarding: Identify safeguarding concerns and tenancy risks, document actions.
• Record Keeping & Compliance: Maintain accurate records and support delivery per requirements.

Skills

Support experience

Communication skills

Record keeping

Safeguarding knowledge

Independent working

Tools

Outlook

Word

Excel

Job description

Sessional Support Worker Wrexham/Flintshire

Sessional Housing Support Worker

Location: Wrexham

Covering: Wrexham/Flintshire

DBS requirement: Enhanced DBS check and HMPPS check required

This role does not offer eligibility for visa sponsorship.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Key Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move‑on into independent living.
• Risk & Safeguarding: Identify and manage anti‑social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

About you

• Experienced in a support or housing-related role
• Experience working with vulnerable adults and individuals with complex needs
• Strong communication, organisation, and record‑keeping skills
• Ability to build positive professional relationships and motivate others
• Understanding of safeguarding, confidentiality, and professional boundaries
• Knowledge of housing support, tenancy sustainment, and welfare benefits
• Ability to work independently and within a multi‑agency team
• Resilient, with the ability to maintain a healthy work‑life balance
• Creative problem‑solver who can overcome challenges
• Emotionally intelligent and responsive to individual needs
• Strong team player who collaborates effectively
• Strong team player who collaborates effectively

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail]

Sessional Support Worker Wrexham/Flintshire