Senior Support Worker - Housing & Justice Services Lead

Nacro; Cardiff; On-site; GBP 29,000 - 30,000; Full time

Job summary

Nacro in Cardiff is recruiting for a permanent, full-time role within Community Accommodation with Support services. The position centres on leading a Support Worker team, ensuring high-quality service delivery, safeguarding, and robust record-keeping across multiple locations in Cardiff, Newport and Barry.

The role requires an Enhanced DBS and a driving license, with salary starting at £28,851 and progression to £29,572 in the first year, subject to criteria and performance.

Qualifications

• At least two years’ experience as a Support Worker (Enhanced DBS required).
• Strong leadership skills to guide and support a team.
• Proven ability to ensure quality, compliance, and accurate record-keeping.

Responsibilities

• Support the Service Led to raise standards of service provision, ensuring alignment with contractual requirements.
• Guide and support a team of Support Workers in operational delivery, quality, compliance, property management, and income maximization.
• Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent, high-quality service delivery across the area.
• Team Leadership: Provide direct input to Support Workers on practice, performance, and quality matters.
• Quality & Compliance: Conduct record and compliance audits, including Health & Safety and property standards.
• Incident Management: Manage incidents and liaise with external agencies as needed.
• Caseload Support: Carry a caseload if required, ensure team compliance with void management processes.
• Service Delivery: Drive performance in weekly housing support and support production of robust Support and Safety Plans.
• Financial Management: Review income maximization processes and support claims/documentation.
• Performance Reporting: Escalate financial challenges, report performance information.
• Record Keeping: Maintain accurate records and produce required reports.

Skills

Leadership

Communication

Record keeping

Problem solving

Safeguarding

Job description

Nacro in Cardiff is recruiting for a permanent, full-time role within Community Accommodation with Support services. The position centres on leading a Support Worker team, ensuring high-quality service delivery, safeguarding, and robust record-keeping across multiple locations in Cardiff, Newport and Barry.

The role requires an Enhanced DBS and a driving license, with salary starting at £28,851 and progression to £29,572 in the first year, subject to criteria and performance.