Session Manager: Lead Service & Team Coaching

Bada Bingo; Crawley; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Help@Hand

Thrive App

Buzz Brilliance Awards

Buzz Learning

In-house Training

Mental Health Advocates

Annual Leave

Staff discount

Life Assurance

Pension

Job summary

Buzz Bingo in Crawley is seeking a Session Manager for a full-time 40-hour-per-week role. Starting at £12.99 per hour with progression to £13.95 per hour after probation. Shifts include daytime, evenings, late nights, and weekends. 18+ required, with inclusive workplace and training opportunities.

You will lead a team to deliver outstanding customer experiences, manage front-of-house operations, and ensure a safe, welcoming environment across all club activities.

Qualifications

• Experience delivering first-class customer service in person.
• Strong communication tailored to different situations.
• Experience supervising or leading teams in retail, hospitality, or leisure.
• Ability to challenge routine methods while upholding company policies.

Responsibilities

• Build rapport with customers and ensure high service standards.
• Lead and coach the team across front of house, sales, and facilities.
• Run Bingo Sessions and supervise operations.
• Maintain a safe, Safer Gambling Environment across all channels.

Skills

Customer service

Communication skills

Team leadership

Flexibility

Job description

Buzz Bingo in Crawley is seeking a Session Manager for a full-time 40-hour-per-week role. Starting at £12.99 per hour with progression to £13.95 per hour after probation. Shifts include daytime, evenings, late nights, and weekends. 18+ required, with inclusive workplace and training opportunities.

You will lead a team to deliver outstanding customer experiences, manage front-of-house operations, and ensure a safe, welcoming environment across all club activities.