Duty Manager

Buzz Bingo; Crawley; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Lifestyle benefits

4 weeks annual leave

Pension scheme

Life Assurance

Staff discount

Apprenticeships

Training and development

Job summary

Buzz Bingo in Crawley is seeking a Session Manager to lead front-of-house operations, supervise a team and ensure outstanding customer experiences in the club. The role covers daytime, evening, late night and weekend shifts as a full-time 40-hour schedule.

The ideal candidate has prior supervision or team-lead experience in hospitality/retail/leisure, strong communication skills, and a proactive approach to enforcing company standards and safer gambling practices.

Qualifications

• Experience delivering first-class, personalised customer service in a face-to-face role.
• Outstanding communication skills adaptable to different situations.
• Experience as a supervisor or team leader in hospitality/retail/leisure.
• You can challenging the way things are done while enforcing company standards.

Responsibilities

• Build rapport and relationships with customers.
• Be flexible across all areas of the Club including front of house, book sales, treasury, machines, bar and kitchen, and general housekeeping.
• Run Bingo Sessions including supervising the operation and coaching the team.
• Create a Safer Gambling Environment across all channels (online, in club, live).

Skills

Customer service

Communication skills

Supervisor experience

Team leadership

Hospitality/retail/leisure

Job description

Are you ready to take your first steps into Management? Perhaps you are already a supervisor or team leader looking for your next role?

Why not join us as a Session Manager in our Crawley club. Starting salary of £12.99 per hour rising to £13.95 per hour upon successful completion of probation and sign off. This is a full time 40 Hour Role and will include daytime, evening, late night, and weekend shifts.

The Role You ll Play

As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Run Bingo Sessions including supervising the operation and coaching and supporting the team.
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.

The Winning Combination We re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
• Outstanding communication skills that can be adapted to different situations when necessary.
• Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.

As an equal opportunity s employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive, and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+