Session Manager: Lead Customer Experience & Team Coaching

Bada Bingo; Brighton; Hybride; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

Help@Hand wellbeing app

Thrive App

Buzz Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

In-house Training

Mental Health Advocates

4 weeks annual leave

Holiday purchase scheme

Staff discount on bingo/tickets

Refer a Friend

Life Assurance

Pension Scheme

Résumé du poste

Buzz Bingo in Brighton is seeking a Session Manager to lead operations and deliver exceptional service. This full-time 40-hour role includes daytime, evening, late night and weekend shifts, with a starting rate of £12.99 per hour rising to £14.15 after probation and training sign-off.

You will lead from the front, ensuring teams understand expectations and provide outstanding experiences for customers across all club activities.

Qualifications

• Face-to-face customer service in hospitality/retail/leisure.
• Outstanding communication and adaptability to situations.
• Experience as Supervisor or Team Leader in hospitality/retail/leisure.
• Ability to challenge processes and ensure policy compliance.

Responsabilités

• Build rapport and relationships with customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Run Bingo Sessions including supervising the operation and coaching and supporting the team.
• Create a Safer Gambling Environment across online, in club and live channels.

Connaissances

Customer service

Communication skills

Supervisory/Team Leader experience

Description du poste

Buzz Bingo in Brighton is seeking a Session Manager to lead operations and deliver exceptional service. This full-time 40-hour role includes daytime, evening, late night and weekend shifts, with a starting rate of £12.99 per hour rising to £14.15 after probation and training sign-off.

You will lead from the front, ensuring teams understand expectations and provide outstanding experiences for customers across all club activities.