Session Manager – Lead Teams, Deliver Top Club Service

Buzz Bingo; Brighton; Presencial; GBP 27 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellbeing app

Thrive App

Apprenticeships

Awards scheme

Learning platform

Training courses

Mental health advocates

4 weeks leave

Holidays buy scheme

Staff discount

Refer a friend

Life Assurance

Pension scheme

Resumo da oferta

Buzz Bingo in Brighton is seeking a Session Manager to lead daily club operations and deliver exceptional customer service. The role requires supervising the team, running bingo sessions, and ensuring a safe gambling environment.

The position offers daytime, evening, late-night and weekend shifts with a starting hourly rate of £12.99, rising to £14.15 after probation, for a full-time 40-hour week.

Qualificações

• Experience delivering first-class, personalised customer service in a face-to-face role, preferably in hospitality, retail or leisure.
• Outstanding communication skills adaptable to different situations.
• Experience at a supervisor or team leader level in retail, hospitality or leisure.
• Confident at challenging ways of working to ensure policy compliance.

Responsabilidades

• Build rapport and relationships with customers.
• Be flexible across all club tasks including front of house, book sales, treasury, machines, bar and kitchen upkeep.
• Run Bingo Sessions, supervise operations and coach the team.
• Create a Safer Gambling Environment across online, in club and live channels.

Conhecimentos

Customer service

Team leadership

Communication

Flexibility

Descrição da oferta de emprego

Buzz Bingo in Brighton is seeking a Session Manager to lead daily club operations and deliver exceptional customer service. The role requires supervising the team, running bingo sessions, and ensuring a safe gambling environment.

The position offers daytime, evening, late-night and weekend shifts with a starting hourly rate of £12.99, rising to £14.15 after probation, for a full-time 40-hour week.