Duty Manager

Buzz Bingo; Kemp Town Estate; Presencial; GBP 27 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Leave

Holidays Buy Scheme

Staff discount on bingo tickets, food,

Refer a Friend

Life Assurance

Pension Scheme

Wellbeing & training

Resumo da oferta

Buzz Bingo in Brighton is seeking a Session Manager to deliver exceptional, personalised customer service while leading and coaching the team across day, evening, late-night and weekend shifts. The role requires you to supervise bingo sessions and ensure a safe, welcoming environment for players and staff alike.

The position emphasizes frontline leadership, cross-area flexibility, and a commitment to high standards of presentation and service in a busy club setting.

Qualificações

• Experience delivering first-class, personalised customer service in a face-to-face role (hospitality, retail or leisure preferred).
• Outstanding communication skills adaptable to different situations.
• Experience at a supervisor or team leader level is desirable.

Responsabilidades

• Build rapport and relationships with customers.
• Be flexible across all areas of the Club (front of house, book sales, treasury, machines, bar, kitchen, housekeeping).
• Run Bingo Sessions, supervising the operation and coaching the team.
• Create a Safer Gambling Environment for customers and colleagues across all channels.

Conhecimentos

Customer service

Communication

Leadership

Team supervision

Descrição da oferta de emprego

Why not join us as a Session Manager in our Brighton club. Starting salary of £12.99 per hour rising to £14.15 per hour upon successful completion of probation and training sign off. This is a full time 40 Hour Role and will include daytime, evening, late night, and weekend shifts., As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.,

• Build rapport and relationships with customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Run Bingo Sessions including supervising the operation and coaching and supporting the team.
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
  Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
• Outstanding communication skills that can be adapted to different situations when necessary.
• Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
  Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme