ServiceNow UX Lead (Hybrid) - Platform Governance & Experience

Deutsche Bank AG; Park Central; Hybride; GBP 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Private healthcare

Life assurance

Pension plan

Volunteering leave

CSR programme

Résumé du poste

Deutsche Bank AG is seeking a ServiceNow User Experience Lead to shape and govern the UX strategy for the global PlatformNow ecosystem. You will collaborate with product, engineering, and OCM teams to ensure intuitive, accessible, and high-quality experiences across portals and workflows.

The role emphasizes leading governance forums, setting platform UX standards, and driving complex initiatives with broad impact, while aligning with enterprise UX principles and governance.

Qualifications

• Experience with the ServiceNow platform and a track record of influencing or leading UX outcomes.
• Strong knowledge of UX principles, methodologies, and ServiceNow best practices.
• Good understanding of ITSM, ITOM, ITAM, CMDB and Service Request modules.
• Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies.
• Familiarity with incident, problem, change, and request management processes.
• Excellent communication and stakeholder management skills.

Responsabilités

• Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform.
• Act as the ServiceNow UX authority in governance forums, driving high-quality and consistent user experiences.
• Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are embedded throughout solution intake, design, and delivery.
• Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX/OCM teams to shape UX decisions across portals, workspaces, and workflows.
• Review and guide UX designs and implementations to meet usability and accessibility standards.
• Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes.

Connaissances

ServiceNow UX

UX principles

ITSM

ITOM

ITAM

CMDB

Service Request

Platform configuration

Flows

Business rules

Client scripts

UI policies

Incident mgmt

Problem mgmt

Change mgmt

Stakeholder mgmt

Communication

Description du poste

Deutsche Bank AG is seeking a ServiceNow User Experience Lead to shape and govern the UX strategy for the global PlatformNow ecosystem. You will collaborate with product, engineering, and OCM teams to ensure intuitive, accessible, and high-quality experiences across portals and workflows.

The role emphasizes leading governance forums, setting platform UX standards, and driving complex initiatives with broad impact, while aligning with enterprise UX principles and governance.