ServiceNow Platform Integration Lead – EUC & Security

Salt Search; Greater London; Hybrid; GBP 92,000 - 101,000; Full time

Job summary

Salt Recruitment is recruiting a ServiceNow Platform Integration SME to support a global banking organisation's EUC transformation programme. You will own ServiceNow integration, transition and functional assurance for EUC Security and Compliance.

This involves ensuring that essential workflows, data, controls, reporting and integrations across the existing platform, internal systems and third parties are identified, delivered, tested and available within the new ServiceNow platform.

Qualifications

• Strong ServiceNow platform integration and transformation experience.
• Knowledge of HAM, CSDM, ITAM and CMDB.
• Experience of SAM within ServiceNow.
• A good understanding of EUC transformation requirements, data governance and CMDB practices.
• Experience designing workflows, data structures and reporting, with strong data analytics capability.
• Experience managing complex integrations across internal systems, legacy platforms and third parties.
• Strong requirements gathering, process mapping, traceability, UAT and defect management skills.
• Experience representing business and control requirements within large transformation programmes.
• Strong stakeholder management skills, with a mature approach to working across technical teams, business functions and suppliers.

Responsibilities

• Act as the EUC Security and Compliance lead for ServiceNow transformation, integration and platform readiness.
• Maintain an integration inventory covering the legacy ServiceNow platform, internal systems, asset and CMDB data sources, endpoint tools, reporting platforms and third parties.
• Capture and manage business, control, reporting, data and workflow requirements throughout design, build, testing and implementation.
• Map existing capabilities to the target platform, identify gaps and dependencies, and ensure critical functionality is retained or replaced.
• Define acceptance criteria, coordinate user acceptance testing (UAT), oversee defect management and provide readiness recommendations for releases and migration.
• Support workflow simplification, automation and reporting improvements, maintaining a prioritised backlog of future enhancements.
• Maintain decision logs, requirements traceability, risk and dependency records, and evidence to support audit and platform governance.
• Work closely with platform, architecture, engineering, operations, security and supplier teams to resolve issues and support delivery.

Skills

ServiceNow integration

HAM knowledge

CSDM knowledge

ITAM/CMDB knowledge

SAM in ServiceNow

Data governance

Stakeholder management

Tools

APIs

Middleware

Reporting integrations

Job description

Salt Recruitment is recruiting a ServiceNow Platform Integration SME to support a global banking organisation's EUC transformation programme. You will own ServiceNow integration, transition and functional assurance for EUC Security and Compliance.

This involves ensuring that essential workflows, data, controls, reporting and integrations across the existing platform, internal systems and third parties are identified, delivered, tested and available within the new ServiceNow platform.